Tailored to professionals and enthusiasts correspondingly, our premier ___________ service plans are designed to meet the needs of your business or hobby and deliver a quick response to critical issues. Our Pro Service Plan is backed by a dedicated team of certified workflow-trained support representatives.
Priority access to Pro Service Experts
A direct phone line to Pro Service Experts and prioritized email support from our dedicated staff.
Hotswaps for hardware replacements
Ensure constant uptime: CHILL, we will ship you a replacement product to keep cool. If your cooler needs to be repaired or replaced we got you covered.
Customized training
A 60-minute training session over video with a Pro Service Engineer, customized to you.
Warranty for the duration of the plan
Purchasing a Pro Service Plan and Warranty Bundle extends the one-year warranty included with your printer to the full duration of the plan.
Compare Benefits
All products designed and manufactured by CHILLOUT SYSTEMS, LLC. come with a basic one-year limited warranty and email support. Purchase a Pro Service Plan to extend your coverage further and also get all these great benefits.
Basic Warranty
Extended Warranty
Pro Service Plan
Warranty
Up to 1 years
Warranty
Up to 3 years
Warranty
Up to 3 years
Product/Component Replacement
Product/Component Replacement
Product/Component Replacement
Hot Swap
Hot Swap
Hot Swap
Chat & Email Support
Chat & Email Support
Chat & Email Support
Priority Email Support
Priority Email Support
Priority Email Support
Live, Customized Training
Live, Customized Training
Live, Customized Training
Shipping policy
ChillOut Systems offers USPS Priority Mail (1-3 business days), USPS Priority Mail Express (overnight delivery guarantee), FedEx Ground (1-5 business days), FedEx 2 Day (2 business days) and FedEx Priority Overnight (next business day delivery). Costs for all orders are calculated based on your address and will appear in the checkout cart. International customers can select from USPS Priority Mail International® (6-10 business days) and USPS Priority Mail Express International ™ (3-5 business days).
We do ship internationally: Asia, Europe, and Australia. But we will ship anywhere as long as the customer covers shipping.
Orders typically take 2-5 business days transit time, depending on customer shipping address and chosen options at checkout.
To check the status of your order, please refer to the tracking number included in your shipping confirmation email. If you have questions about your order, please email us at info@chilloutsystems.com between Monday and Friday, 8:00 a.m. - 4:00 p.m. EST, and we will be happy to assist you.
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us atinfo@chilloutsystems.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
