Shipping and Returns
ChillOut Systems offers USPS Priority Mail (1-3 business days), USPS Priority Mail Express (overnight delivery guarantee), FedEx Ground (1-5 business days), FedEx 2 Day (2 business days) and FedEx Priority Overnight (next business day delivery). Costs for all orders are calculated based on your address and will appear in the checkout cart. International customers can select from USPS Priority Mail International® (6-10 business days) and USPS Priority Mail Express International ™ (3-5 business days).
We do ship internationally: Asia, Europe, and Australia. But we will ship anywhere as long as the customer covers shipping.
Orders typically take 2-5 business days transit time, depending on customer shipping address and chosen options at checkout.
To check the status of your order, please refer to the tracking number included in your shipping confirmation email. If you have questions about your order, please email us at www.chilloutsystems.com between Monday and Friday, 8:00 a.m. - 4:00 p.m. EST, and we will be happy to assist you.
RETURNS AND EXCHANGES
Our return policy is 30 days but does not include shipping. Policy excludes cooling garments which must be exchanged unworn within 48 hours of receiving.